Returns and exchanges

Customer satisfaction is paramount. However, it is important to note our return and exchange policy.

Purchases: Final Sale

All purchases made on our site are considered final sale. This means we cannot accept returns or issue refunds once the purchase has been completed.

Exchanges in Case of Defect

While we are meticulous about the quality of our products, mistakes can happen. If, unfortunately, you receive a damaged item, we sincerely apologize for the inconvenience. You then have the option of exchanging the item in store.

How do I proceed with an exchange in case of a defect?

1. Contact our customer service via info@pinklablonde.com with a photo of the defective item and a brief description of the problem.

2. After validation by our team, you can go to the store to exchange your item

Thank you for your understanding and for your trust in the Pinklablonde Group.

Please feel free to contact our team with any questions or concerns.